Get this course ($200.00)

Communications Training Officer (September)


Description
As a CTO you are integral to helping your PSAP train new teammates. You work closely with both new employees and your leadership team to help your center move forward. This course is designed to help you delve into how you can help others become effective communications professionals. As a participant, you will gain a deeper understanding of how adults learn and various strategies you can utilize in your training. The course also emphasizes how to document more objectively and the necessary components and functions of a center training program, as well as many other relevant topics.
Content
  • Introduction
  • Course Introduction
  • Introductions
  • DALF Learner Lounge
  • Pre-Course Scenarios
  • Module 1
  • Module 1: Performance Based & Standardized Training
  • CTO Responsibilities Agreement
  • Module 2
  • Module 2: Adult Learning
  • Adult Learning Practical Application Exercise
  • Module 3
  • Module 3: Effective Communication
  • Module 3 Discussion
  • Module 4
  • Module 4: Documentation Practices
  • Objective Writing Exercise
  • Module 5
  • Module 5: Trainee Evaluations
  • Module 5 Discussion
  • Module 6
  • Module 6: The Communications Training Officer Program
  • Module 6 Discussion
  • Module 7
  • Module 7: Liability & Standards
  • Final Exam & Assignment
  • Final Exam
  • Final Assignment
  • Final Assignment
  • Course Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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