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911 Center Supervision (November)


Description
The move from frontline to supervisor can be filled with challenges and it’s not about the title, but about one’s ability to handle the new responsibilities that come along with the role. The goal of this course is to prepare supervisors with the knowledge and skills needed to support and maintain good staff performance, maintain and increase agency efficiency, and improve communication skills. It will also provide knowledge regarding the supervisor’s role in discipline and liability.
Content
  • Introduction
  • Course Introduction
  • Introductions
  • DALF Online Learner Lounge
  • Module 1
  • Module 1: Leadership & Supervision
  • Module 1 Discussion
  • Module 2
  • Module 2: Professionalism & Professional Development
  • Your Learning Plan
  • Module 3
  • Module 3: Team Building
  • Module 4
  • Module 4: Communicating Effectively
  • Module 4 Discussion
  • Module 5
  • Module 5: Documentation
  • Module 6
  • Module 6: Employee Evaluations
  • Module 6 Assignment
  • Module 7
  • Module 7: Policies, Investigations, & Liabilities
  • Module 8
  • Module 8: Stress Management
  • Module 8 Discussion
  • Course Final
  • Supervisor Final Exam
  • Course Survey
  • Final Course Assignment
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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