The field of public safety communications continues to evolve as lessons learned are incorporated and efforts are made to improve the quality of service provided during times of crisis. Over time we have recognized that training is only one piece and that we must ensure Public Safety Telecommunicators are continually performing at acceptable levels once out of training. Many centers have a Quality Assurance program, but often the personnel involved do not have formal training. This 16-hour self-paced course will help you prepare to be an effective quality assurance evaluator and assist your agency in upholding a high-quality level of service. (It is not required that your center have a Quality Assurance program in place to take this course.)