As a CTO you are integral to helping your PSAP train new teammates. You work closely with both new employees and your leadership team to help your center move forward. This course is designed to help you delve into how you can help others become effective communications professionals. As a participant, you will gain a deeper understanding of how adults learn and various strategies you can utilize in your training. The course also emphasizes how to document more objectively and the necessary components and functions of a center training program, as well as many other relevant topics.